Chelsea Plumbers

33 Gunterstone Rd, London W14 9BP

info@chelsea.biz

Service Level Agreements

Tailored SLA Plans for Your Shop

Fast fixes when you need them—prevent issues and avoid downtime!
Comprehensive plans with regular maintenance and repair coverage for retailers in Kensington & Chelsea, Hammersmith & Fulham.

What Is an SLA?

A Service Level Agreement (SLA) is a contract between Chelsea Plumbers and your retail business. It guarantees regular maintenance, fast emergency responses, and predictable costs to keep your shop running smoothly. Clients must provide timely access to premises for inspections and repairs to ensure SLA compliance. Benefits include:

  • Prevent costly breakdowns with regular inspections
  • Priority service for emergencies (e.g., burst pipes, minor blockages)
  • Save money compared to one-off repair costs
  • Ensure compliance with regulations (e.g., gas safety checks)

We commit to agreed response times and services; you pay a fixed monthly or annual fee. Contact us for a sample contract.

All SLA Plans Include:

  • Annual gas safety checks (if applicable)
  • Discounted repairs (10-20% off £90-£120/hour rates for non-covered work)
  • Free initial site check for custom quote
  • Rolling monthly or annual contract (5% discount for annual upfront payment)
  • 24/7 emergency line

Response Times & Emergency Fees:

  • Emergencies (e.g., bursts, minor blockages): Vary by plan—faster on higher tiers.
  • If faster response needed than plan allows, add £150 emergency upgrade fee (waived on higher plans).
  • Routine issues: Next business day scheduling on all plans.

Choose Your SLA Plan

Bronze: Affordable Basics

£300/year or £25/month (no inspections on monthly contract)

  • Annual inspection (1 hour, included with annual contract)
  • Emergency response: Within 24 hours
  • Basic system report

Great for quiet shops—solid prevention at low cost. Upgrade for faster help.

Silver: Balanced Protection

£900/year or £75/month (1 inspection every 3 months on monthly contract)

  • Everything in Bronze
  • Quarterly inspections (4x/year, 1 hour each)
  • Emergency response: Within 8 hours
  • Up to 4 minor callouts/year (up to 1 hour free labor per visit; e.g., tap washer replacement, minor blockages like sink or toilet clogs cleared by plunger/rod, toilet cistern fixes)
  • Covers parts for minor repairs up to £500/year

Ideal for moderate-use retailers—quick response, covers common fixes.

Gold: Premium Reliability

£2,000/year or £167/month (1 inspection every 6 weeks on monthly contract)

  • Everything in Silver
  • Inspections every 6 weeks (8x/year, 1 hour each)
  • Emergency response: Within 4 hours
  • Up to 6 minor callouts/year (up to 1 hour free labor per visit; e.g., tap washer replacement, minor blockages like sink or toilet clogs cleared by plunger/rod, toilet cistern fixes)
  • Full repair coverage (parts & labor up to £2,000/year, excluding installations or complex repairs)
  • Efficiency advice & dedicated contact

Perfect for busy stores—fastest guarantees, more callouts, total coverage.

Membership Plans

Flexible Pay-as-You-Go Options

Priority service and discounts without a full SLA commitment!
Ideal for retailers needing occasional plumbing support in Kensington & Chelsea, Hammersmith & Fulham.

Basic Membership

£12/month

  • Emergency response: Within 48 hours
  • Labor at £108/hour (10% off standard rate)
  • £50 callout fee
  • 24/7 emergency line

Great for small shops needing occasional support with savings.

Standard Membership

£25/month

  • Emergency response: Within 12 hours
  • Labor at £102/hour (15% off standard rate)
  • No callout fee (worth £50-£100)
  • 24/7 emergency line

Ideal for shops needing faster service and bigger savings.

Premium Membership

£35/month

  • Emergency response: Within 4 hours
  • Labor at £90/hour (25% off standard rate)
  • No callout fee (worth £50-£100)
  • Free annual basic inspection (1 hour)
  • 24/7 emergency line

Perfect for busy retailers needing top priority and maximum savings.

Why Choose Our Plans?

  • Local experts—quick to Kensington & Chelsea, Hammersmith & Fulham
  • Tiered options: SLAs for full coverage, memberships for pay-as-you-go
  • Flexible—choose monthly or annual contracts
  • Trusted by independent retailers

Get Started

Prices are for standard retail spaces (1,000-2,000 sq ft). Larger shops or complex systems may vary—free site survey confirms your quote. We reserve the right to decline plans for shops with complex or high-risk plumbing systems, determined during the survey. Choose an SLA for comprehensive coverage with monthly or annual contracts (5% savings for annual), or a membership for pay-as-you-go discounts at fixed rates (£90-£108/hour) and priority service. Call 0207 371 3333 or email info@chelsea.biz for your free quote today!

Book Your Free Survey

Terms of Agreement

  • Coverage: SLA plans cover normal wear and tear (e.g., tap fixes, minor blockages like sink or toilet clogs cleared by plunger/rod, toilet cistern repairs). Excludes pre-existing issues, client negligence (e.g., flushing non-flushable items), major installations (e.g., full pipe systems, new boilers), or complex repairs requiring specialized equipment (e.g., jetting, excavation, or non-standard parts). Membership plans provide discounts and priority service; all work charged at fixed rates (£108/£102/£90/hour for Basic/Standard/Premium) plus parts at cost.
  • Caps: Silver SLA covers parts up to £500/year for minor repairs; Gold SLA covers parts and labor up to £2,000/year for repairs (not installations or complex repairs). Membership plans have no repair caps.
  • Fair Use: Silver’s 4 and Gold’s 6 minor callouts/year (1 hour free labor each) are subject to fair use; excessive use may trigger review.
  • Inspections: SLA inspections limited to 1 hour each; additional time charged at £90-£120/hour. Monthly SLA contracts include prorated inspections (none for Bronze, 1 every 3 months for Silver, 1 every 6 weeks for Gold). Premium membership includes one free 1-hour inspection per year; additional inspections charged at £90-£120/hour.
  • Response Times: Guaranteed as listed (24/8/4 hours for SLA plans, 48/12/4 hours for membership plans). £150 fee for faster response than plan allows (waived on higher plans). Missed SLAs due to unforeseen circumstances (e.g., extreme weather, staff unavailability) may result in a £50 service credit, at our discretion.
  • Overages: SLA labor beyond 1 hour/callout or inspection, or repairs beyond caps, charged at £90-£120/hour (10-20% off for non-covered work, varies by job complexity or timing) plus parts at cost. Membership work charged at fixed rates (£108/£102/£90/hour for Basic/Standard/Premium) plus parts at cost. See our FAQ for rate details.
  • Client Responsibility: Clients must maintain systems (e.g., avoid misuse) and provide timely access to ensure plan compliance. Unauthorized system modifications void coverage unless approved by Chelsea Plumbers.
  • Payment Terms: Rolling monthly plans (SLA or membership) require first month’s payment upfront and 30-day cancellation notice. Annual SLA contracts require upfront payment with 5% discount. Late payments incur a £25 fee or 5% of the outstanding balance, whichever is higher.
  • Reviews & Cancellation: Annual SLA contracts have a minimum 12-month term, reviewed every 6 months; 30 days’ notice required for cancellation. Rolling monthly plans (SLA or membership) cancellable with 30 days’ notice.
  • Pricing: Prices are for standard shops. Chelsea Plumbers may adjust pricing post-inspection.
  • Full Terms: Detailed contract available upon request—email us.

Contact Local Plumbers in Kensington, Chelsea, Hammersmith & Fulham

33 Gunterstone Rd, London W14 9BP - Serving West London Communities

0207 371 3333 - 24/7 Emergency Plumber in Kensington & Chelsea

info@chelsea.biz - Plumbing Services for Hammersmith & Fulham Residents and Retailers

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